Buoyant's 30-Day Unconditional Product Guarantee
We want our customers to be 100% satisfied with their Buoyant purchase and we believe our products will provide a level of satisfaction that is unmatched among our competitors. To this end, we offer a 100% unconditional guarantee on all of our standard products. *
If for any reason, you are dissatisfied with your purchase, return it to us within the first 30 days of receipt, in its original condition and original packaging and we will issue a full refund, less the cost of freight. Return freight is the responsibility of the customer. If you prefer, you may request a replacement product in place of a refund. We don't want you to have a Buoyant product that you are not proud to own.
*Standard products covered under this guarantee do not include: custom designed or fabricated cabinetry or racking manufactured with custom woods and/or finishes; or custom-designed components or cabinets.
Buoyant Limited Lifetime Wood Products Warranty
Your registered Buoyant wood products are covered under our limited lifetime warranty. All Buoyant wood products are guaranteed to be free from defects in materials and/or workmanship under normal use for the life of the product under original ownership. Buoyant may, at its sole discretion, repair or replace a defective component or product free of charge.
Conditions to Buoyant's Limited Lifetime Warranty
Any and all component(s) determined to be defective by Buoyant, must be returned at the owner's expense to Buoyant along with a copy of the original sales receipt.
This warranty applies only to Buoyant standard wood products. Buoyant will not be held responsible for damage incurred during a product's return as a result of improper packaging. It is strongly suggested that all original packaging material from Buoyant be retained for returns.
Buoyant will not be held responsible for any damage to property that results from the failure of a Buoyant product or product component.
Buoyant's warranty does not pertain to any customer-applied finishes, or any damage caused by neglect, abuse, misuse, improper operation, or acts of God.
Buoyant's warranty is non-transferable, and is valid for the original owner only. Buoyant is a reseller for many fine products within the industry. Products that are resold by Buoyant carry the original manufacturer's warranty.
Wood Color Disclaimer
The photos of our wood finish options on our website and in printed catalogs are to be used for general reference of color and are not exact representations of the specific wood species and finishes used on our products. We cannot guarantee that your final product will be an exact match to the colors represented on our website or in printed materials. It is recommended that you request a sample of the finished wood from us for review and approval.
Anchoring Screws Disclaimer
None of BUOYANT® products are supplied with anchoring bolts or screws. Customers must consult with their installer on the appropriate bolts or screws to use for their specific walls, floors and ceilings and procure these from a hardware supplier.